Free Shipping within West Malaysia for orders over RM149.00
Frequently Asked Questions

Read about the Frequently Asked Questions for all general/loyalty program inquiries. Please reach out to our Customer Service team for further information.

 

GENERAL FAQs

Q. WHAT ARE THE PAYMENT METHODS AVAILABLE?

HAIRBOX.MY offers various kind of Payment Methods as shown below :
1. Credit Card/ Debit Card Via iPay88 (Visa or Mastercard / Internet Banking) 

 

Q. I FORGOT MY PASSWORD FOR MY ACCOUNT. WHAT SHOULD I DO TO RETRIVE IT? 

  1. Click on “Lost Password?” and fill your email that used to register the account in the box.
  2. Click Submit.
  3. A verification token will be sent to you. Once you have received the token, you will be able to choose a new password for your account.

 

Q. I FORGOT MY PASSWORD FOR MY ACCOUNT, WHAT SHOULD I DO TO RETRIVE IT?

  1. Click on “Lost Password?” and fill your email that used to register the account in the box.
  2. Click Submit.
  3. A verification token will be sent to you. Once you have received the token, you will be able to choose a new password for your account.

 

Q. CAN I CANCEL AN EXISTING ORDER THAT HAVE BEEN MADE?
Yes,  only if the order is still on pending status.

  • Please send an email or contact any of our customers support with the message title “Request to cancel order” in order to inform us about the cancellation order.
  • Orders that are in shipping or shipped will not be cancel.

 

Q. HOW LONG DOES THE DELIVERY USUALLY TAKES?

For West Malaysia, please allow 1 to 7 working days for delivery. For East Malaysia, please allow 7 to 14 working days for delivery. However, the actual time for delivery takes depend on your location & Shipping Company.

 

Q. HOW TO MAKE ORDER? 

To order your purchase :

  1. Click “Add to cart” button on the products you wish to purchase.
  2. Click “Continue Shopping” to continue add other products into the cart or click “Checkout” to proceed your payment for the products.
  3. You'll reach a log in page where you need to log in your account using your Username and Password. If you don't have an account created yet, you need to register an account before you proceed your payment.
  4. You'll need to confirm your shipping address on the “Shipping Address” page and click “next” button.
  5. From here, you need to select your shipping methods and click “next” button.
  6. Next you'll need to choose your payment method then click “next” button.
  7. After the steps before this have been done, You need to reconfirm your billing details and agree on the terms and condition.
  8. Click “Confirm Order” to complete the order. 


Q. WHAT IS THE PRODUCT'S TRANSACTION CURRENCY?
All products transaction currency will be done in RINGGIT MALAYSIA (RM).

 

LOYALTY PROGRAM

Q.  HOW CAN I APPLY HAIRBOX LOYALTY PROGRAM?

For currently, HAIRBOX Loyalty Program is for invitation only. Once you get invited, your membership will automatically turn to VIP ya.

 

Q. ANY PHYSICAL PRIVILEGE CARD WILL BE ISSUED FOR THE MEMBERSHIP? 

Nope, no physical priviledge card will be issued right now.

 

MEMBERS BENEFITS

Q. WILL I BE ABLE TO ENJOY ALL MEMBER BENEFITS INSTANTLY UPON JOINING? 

Yes, you may start accumulating points and enjoy VIP privileges immediately via HAIRBOX.MY online store ya.

 

Q. HOW DO I REDEEM MY BIRTHDAY SURPRISE?

During the month of your birthday, you can enjoy one-time benefit on your first purchase that month. Birthday surprise will be required you to redeem at HAIRBOX.MY online store. Kindly reach out our customer support for further assistance. 

 

Q. DOES MY MEMBERSHIP HAS A VALIDITY PERIOD?

Nope, it's lifetime with no validity period.

 

Q. IS IT POSSIBLE TO MERGE THE POINT ACCUMULATED IN TWO MEMBERSHIP OWNED SEPERATELY BY ME AND MY FRIEND? 

The HAIRBOX Loyaty Program is designated for individual use. No merging or transfer of points from different HAIRBOX Loyalty Program Membership is allowed.

 

Q. DO POINTS EXPIRE ON BOTH JORYSI ONLINE AND OFFLINE MEMBERSHIP?

Nope, the bonus points will not be expired.

 

Q. HOW DO I EARNS POINT?

You will get 1 Point for every RM1 spent.  You can fast-track your point’s accumulation by purchasing selected products with 5x or even 10x points multiplier.

 

Q.  ARE POINTS GRANTED ACCORDING TO THE TOTAL AMOUNT SETTLED IN EACH PURCHASE OR THE AGGREGATED AMOUNT OF SEVERAL PURCHASES? 

Points earned are based on the total amount settled in each purchase. Accumulation of receipts for points issuance is not allowed. For example, if you spend RM8.50 for a certain purchase (8 points earned), and after the transaction is settled, you spend RM8.50 for another purchase (8 points earned), the total points accrued from the two purchases should be 16 rather than 17.

 

Q. WHAT CAN I DO WITH THE POINTS EARNED?

Currently, points can be redeemed in your next purchase at HAIRBOX.MY Online Store at the conversion rate of 200 points = RM1. You may also keep accumulating points through several purchases and redeem goods of higher value at a later time.

 

Q. WHAT PRODUCTS CAN I REDEEM WITH MY POINTS?

Currently, points accrued can be redeemed as cash equivalent of certain item in next purchase.

 

Q. WHAT IS THE MINIMUM POINT REDEMPTION? 

Nope, there's no minimunm point redemption.

 

PRIVACY POLICY

Q. ARE THERE ANY PRIVACY PROTECTION MEASURES FOR MY PERSONAL INFORMATION SUBMITTED ONLINE?

All personal data submitted will be kept highly confidential secured. Your contact information will be used by solely by HAIRBOX for promotional purposes only.

 

Q. MAY I SHARE MY MEMBERSHIP WITH OTHERS FOR MEMBER BENEFITS?

We do not encourage sharing of your membership to prevent cases of misappropriation of use.
 

Q. I STILL HAVE QUESTION?

Please contact us on the details below:

 

TELEPHONE : +6012-649 1816

E-MAIL: cs@hairbox.my

FACEBOOK: HAIRBOXMALAYSIA

INSTAGRAM: HAIRBOXMALAYSIA

 

We may change or modify this Frequently Asked Questions  from time to time. You should check this Frequently Asked Questions each time you access our website so as to be aware of the most recent applicable version of the Frequently Asked Questions.