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Privacy Policy

Your privacy is important to us. HAIRBOX is committed to protecting our customer's privacy. Please take the time to review this notice which explains what information we collect about you, how we use it, and your rights. “HAIRBOX”, “WE” or “US” is the data controller of the personal data collected via or in connection with HAIRBOX.MY.

 

WHAT PERSONAL DATA DO WE COLLECT ABOUT YOU?

We collect personal data from you when you provide it to us directly and through your use of the Site. This information may include:

  1. Information you provide to us when you use our Site;

  2. Transaction and billing information, if you make any purchases from us or using our Site ;

  3. Records of your interactions with us (e.g. if you contact our customer service team, interact with us on social media); 

  4. Information you provide us when you enter a competition or participate in a survey;

  5. Information collected automatically, using cookies and other tracking technologies;

  6. We may also collect information about the device you use to access our Site; 

  7. Other information necessary to provide the Site, for example we may access your location if you give us your consent.

 

If you shop in one of our retail stores, we may combine information you give us in-store (e.g. if you join our membership in our store) with the information above.

 

WHAT DO WE USE YOUR PERSONAL DATA FOR?
Depending on how you use our Site, your interactions with us, and the permissions you give us, the purposes for which we use your personal data include:

  1. To fulfil your order and maintain your online account.

  2. To manage and respond to any enquiry or complaints to our customer support team

  3. To personalise the Site to you and show you the content that we think you will be most interested in, based on your purchase history and your browsing activity.

  4. To improve and maintain the Site, and monitor its usage.

  5. To carry out market research, e.g. we may contact you for feedback about our products.

  6. To send you marketing messages and show you targeted advertising, where we have your consent or are otherwise permitted to do so.

  7. For security purposes, to investigate fraud and where necessary.

  8. To comply with our legal and regulatory obligations.

 

We always seek to understand more about our customers in order to offer the best customer experience.

 

MARKETING MATERIAL

We may use your personal data to send you marketing messages by email, phone or post. Some of these messages may be tailored to you, based on your previous browsing or purchase activity, and other information we hold about you. If you no longer want to receive any marketing material from us,  you may click on the ‘unsubscribe’ link in any email, or updating your settings in your account.

 

SECURITY

We utilise industry-standard Secure Sockets Layer (SSL) technology to allow for the encryption of potentially sensitive information such as your name, address and other critically sensitive information like your credit card details. Information passed between your computer and our website cannot be read in the event someone else intercepts it.
 

LOG FILES AND COOKIES

This website utilizes industry standard analytics packages which gathers limited information on visitors to our website automatically, and stores this anonymous information in server log files. This information may include IP addresses, browser type, basic IP information, referring pages, operating system used and date/time stamps. This information does not identify individual users; it is used only for site administration, as well as for analysis of website usage and trends.

 

Additionally, cookies may be used to provide easier and faster access to website features such as logins and/or repeat visits. Cookies are very small text files that are stored on personal computers for reference purposes.

 

We use both session ID cookies and persistent cookies. A session cookie expires when your browser is closed, and a persistent cookie may stay on your hard drive for an extended period. Session cookies make it easier for you to navigate our site; persistent cookies can perform such activities as storing your shopping cart items so you do not have to add to cart again as you visit our online store, and/or may be used to enable us to track and target the interests of our users so as to enhance the customer experience of using our site.

 

You may also see ads for our Site on third party websites, including on social media. These ads may be tailored to you using cookies (which track your web activity, so enable us to serve ads to customers who have visited our Site). Where you see an ad on social media, this may because we have engaged the social network to show ads to our customers, or users who match the demographic profile of our customers. In some cases, this may involve sharing your email address with the social network. If you no longer want to see tailored ads you can change your cookie and privacy settings on your browser and these third party websites. 

 

CONTACT US

If you have any queries on any aspect of our Privacy Policy, please contact us on the details below:

 

TELEPHONE : 012-649 1816 (WhatsApp is available)

E-MAIL: cs@hairbox.my

FACEBOOK: HAIRBOXMALAYSIA

INSTAGRAM: HAIRBOXMALAYSIA

 

We may change or modify this policy from time to time. You should check this Policy each time you access our website so as to be aware of the most recent applicable version of the Policy.